📧 Contact Us
We're here to help!
1. Get in Touch
Have questions, feedback, or need support? We'd love to hear from you! Choose the best way to reach us below.
2. Contact Methods
📧 Email Support
General Inquiries:
info@ghury.com
Technical Support:
support@ghury.com
Response Time: 24-48 hours
🔒 Privacy & Legal
Privacy Concerns:
privacy@ghury.com
Legal Matters:
legal@ghury.com
Data Protection Officer:
dpo@ghury.com
💼 Business
Partnerships:
business@ghury.com
Advertising:
ads@ghury.com
Press & Media:
press@ghury.com
🚨 Report Issues
Abuse & Violations:
abuse@ghury.com
Security Issues:
security@ghury.com
Copyright Claims:
copyright@ghury.com
3. In-App Support
For the fastest response, use our in-app support:
Open Settings
Go to your profile → Settings
Select Help & Support
Find the "Help & Support" option
Submit Your Request
Fill out the form with your issue
Get Help
We'll respond within 24-48 hours
4. Frequently Asked Questions
❓ How do I reset my password?
Go to the login page and click "Forgot Password". Enter your email and follow the instructions.
❓ How do I delete my account?
See our Data Deletion Instructions for step-by-step guidance.
❓ How do I report inappropriate content?
Click the "..." menu on any post and select "Report". Choose the reason and submit.
❓ How do I block someone?
Go to their profile → "..." menu → "Block User". They won't be able to contact you.
❓ How do I change my privacy settings?
Go to Settings → Privacy → Adjust your preferences for posts, profile, and messages.
❓ How do I buy Roses?
Go to your profile → Roses → "Buy Roses" → Choose a package → Complete payment.
5. Response Times
| Issue Type | Response Time | Priority |
|---|---|---|
| Security issues | Within 4 hours | 🔴 Critical |
| Account access problems | Within 12 hours | 🟠 High |
| Technical support | 24-48 hours | 🟡 Medium |
| General inquiries | 48-72 hours | 🟢 Normal |
| Feature requests | 3-5 business days | 🔵 Low |
6. Office Information
🏢 Headquarters
Prosinres
Shilaidaha-7000, Kushtia, Bangladesh
🌐 Website: https://ghury.com
📧 General Email: [prosinres@gmail.com]
7. Social Media
Follow us for updates, tips, and community news:
8. Feedback & Suggestions
We value your input! Help us improve Ghury:
- 💡 Feature requests: feedback@ghury.com
- 🐛 Bug reports: bugs@ghury.com
- ⭐ General feedback: Use the in-app feedback form
9. Before You Contact Us
To help us assist you faster, please:
- ✅ Check our Terms of Service and Privacy Policy
- ✅ Search our FAQ section above
- ✅ Include your username (not password!)
- ✅ Describe the issue in detail
- ✅ Include screenshots if relevant
- ✅ Mention your device/browser
10. What to Expect
When You Contact Us:
- 📧 You'll receive an automated confirmation email
- 🎫 Your request will be assigned a ticket number
- 👤 A support agent will review your case
- 💬 You'll receive a personalized response
- ✅ We'll follow up until the issue is resolved